Patient & Family Engagement Workshops

The Foundation for Healthy Communities, with funding from the Partnership for Patients, offers a series of customized workshops designed to train hospital staff and patient family advisors.  The workshops are designed to provide hospitals and health systems with the resources and tools needed to train staff and patient family advisors in the areas of enhanced patient safety, quality and patient experience.
The workshops are led by Tanya Lord, PhD, MPH, the Foundation's Director of Patient & Family Engagement and national subject matter expert on patient and family engagement.  
All workshops are offered free of charge and are 2 hours in length and can be scheduled as half or full day sessions, or as a workshop series over 12 weeks.  Topics range from the fundamentals of establishing a Patient & Family Advisory Council at your hospital to strategies for improving engagement and quality outcomes.  For a full list of workshops offered, please click here.
A full list of Patient & Family Engagement Workshops is available below, or for download here.
Hospitals can sign up to host one or more of the Patient & Family Engagement Workshops by contacting Tanya Lord via email at



Patient & Family Advisory Council (PFAC) Fundamentals

This session provides information on the specific steps for developing, implementing and sustaining a PFAC, and methods for including PFE strategies throughout an organization to improve care.


Telling Your Healthcare Story for Impact

This session focuses on how to tell an effective story and how to coach others to do the same.


Peer / Patient Family Advsior Rounding

This session explores the specific PFE strategy of rounding and how it can be used to reduce hospital acquired conditions (HAC) and improve patient experience and patient safety.


Patient Family Advisors Role in a Root Cause Analysis (RCA)

This session shares best practices for conducting a root cause analysis and ways to prepare PFAs and hospital staff to work together on RCA committees.


Patient & Family Engagement Metrics

This session discusses best practices and acceptable approaches to the 5 metrics to help hospitals meet the PFE expectations as outlined in the Partnership for Patients initiative.


Patient & Family Engagement Strategies and Quality Improvement

This session explores specific Quality Improvement strategies and how engaged patients and families can assist in the reduction of hospital acquired conditions (HAC) and the improvement of patient experience and patient safety.


Changing the Bedside Engagement Culture

This session offers innovative and creative ways to optimize the presence of the treatment team in the patient room.


Engaging Patients & Families Following an Adverse Event

This session explores how to engage patients and their families beyond the disclosure and apology following an adverse event.


Teaching Quality Improvement to Patient Family Advisors

This session provides concrete and effective methods to teach Patient Family Advisors the fundamentals of Improvement Science, System Theory and Human Factors in Adverse Events, to better be able to partner in quality improvement initiatives.


Improving Processes through Co-Design

This session focuses on partnering with all stakeholders during the evaluation and re-design of a process.


How to be an Effective Advisor

This session provides details of an orientation process that you can customize to your organization for all Patient Family Advisors or for Train the Trainer sessions.


PFE Professional Development and PFAC Facilitation Skills

This session focuses on the skills needed to develop, implement and sustain a PFE program, including working with Patient Family Advisors, preparing staff, engagement theory and PFAC facilitation skills.

If the above workshops don’t address your current needs, call us today at (603) 225-0900 to discuss a customized program for your hospital.